Frequently Asked Questions

1.- What are the advantages of being a member?

• All of them. Signing up as a customer of www.autowin24.com is completely free, and you will be able to enjoy our products, our prices and all the promotions we have prepared for you. In addition, you can receive our free newsletter and take advantage of other benefits.

2.- What is the subscription newsletter?

• On the home page you will find a section called NEWSLETTER, where you can sign up, free of charge and in one minute, to our exclusive newsletter that you will receive periodically and without any commitment. Thanks to this newsletter you will have access to the different discounts and promotions that we have reserved for our subscribers. In addition, you will be up to date with all the news that we have. As you can see, all advantages, no obligations.

3.- How does the purchasing process work?

• Purchasing at AUTOWIN24 is very easy and safe. In this section we explain step by step how to place your order.
• When you enter www.autowin24.com, you will see at the top all the categories in which we have classified our products to make your search as simple and practical as possible. You can also check exclusively for news, highlights and offers.
• When you see an item that interests you, you can check its technical data sheet with the characteristics, photographs and videos (if available). Then press the green 'Add' button. If it is your first time buying, you will have to fill out a simple form with the basic data necessary for shipping, and you will then be registered as a customer. You only have to do this process the first time; for other occasions, logging in with your email address and personal password will be enough to make your purchase. Before confirming the order, you can always check your basket and add or remove items as you wish.
• When you see that you have already chosen everything you wanted, press the 'Place order' or 'Finalize purchase' button; either of these buttons will take you to the 'Shipping information' phase, where you can confirm the delivery address, the shipping method, and add any comments you deem appropriate.
• Click 'Continue' and you will be taken to the checkout process. Choose your billing address and payment method. You will see that you have 4 options. Choose the one you prefer and click 'Continue'. The last step is 'Confirm order'.
• The rest is up to us.

4.- How can I pay for my orders?

• Payment is the most important thing for every customer. That's why we give you all the possible options so that you can decide which one suits you best. Each and every one of the payment methods is safe and reliable (see the general conditions on the cover page). You can choose between payment by bank transfer or deposit, credit or debit cards, or Paypal.

5.- Is my payment secure?

• At www.autowin24.com you will never have to provide any bank details. The card payment process is carried out either through PayPal or through the virtual POS of La Caixa. In this case, the 3DSecure standards of Visa and Mastercard are followed, requesting the authentication of the cardholder from the card issuing entity. In addition, SSL (secure sockets layer) is implemented in all communications, which prevents the interception of information by third parties.

6.- What is PayPal?

• PayPal is the leading trusted company for online payments. Payment is made in a safe, fast, simple and flexible way. The process is very fast through a short form that allows the money to be sent. PayPal protects your financial information with industry-leading fraud prevention and security systems. More information at www.paypal.es.

7.- Can I buy from my country?

• At AUTOWIN24 , we ship our products to any country in the world.

8.- Do the prices include VAT?

• All prices you find on our website (both for products and shipping) include the VAT applicable in each country. In countries exempt from VAT, the price of the products and shipping will appear without said tax.
• You will never pay an amount that was not already stipulated and perfectly clear. No surprises.
• As regards VAT, the general rule is 21% for the territory of the European Union. In any other country, VAT will not be charged, but the customs systems of each country will apply the corresponding tax charges, which will be borne by the buyer.
• Purchases made from the Canary Islands, Ceuta and Melilla are exempt from VAT, although customs fees and import taxes are not included in the price of the products or shipping.
• Prices in other currencies shown on the website are the result of applying the daily exchange rate with respect to the Euro, so there may be possible fluctuations. These prices are indicative.
• If you have any questions, you can contact us at: info@autowin24.com

9.- Is my order insured?

• Yes. At AUTOWIN24 we take out insurance for each and every order that leaves our warehouse, regardless of its destination. So if there is a problem during transport, it will not be a problem for you. Let us know the problem and we will take care of the rest.

10.- I have forgotten my password.

• In the customer access menu that you will find on the right side of the store, you can click on “Forgot your password?”, and by simply leaving us your email address, we will provide you with the password so that you can access the website.

11.- How can I modify my account information?

• If you want to change any of your customer account details, it's very simple and convenient. Enter your email address and password in the section on the right called 'My account'. You'll see that you have several options to check your purchases, notifications, etc. One of these options is 'Edit', from which you can change any details you want: address, phone number, etc.

12.- What if I want a product that is out of stock?

• We will do our best to ensure that all products on display are available; however, for various reasons beyond our control, this is something we cannot guarantee. Therefore, if you want to purchase a product that is temporarily out of stock, you can leave us your email and we will notify you as soon as that product arrives in our warehouse.

13.- Can I have my order come without an invoice because it is a gift?

• Of course. You just have to request it by writing an email to info@autowin24.com and we will take care of sending you the invoice by alternative means (regular mail or email).

14.- What happens if I am not at home when the carrier arrives with my order?

• Peninsula: If the delivery of the order fails because you are not at the indicated address, our transport company will call you by phone to make a new delivery at the time you agree.